Support Specialist

at  Hilti

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT’S THE ROLE?

As a Support Specialist at Hilti, you will play a crucial role in ensuring customer satisfaction and success by providing top-tier technical support. You will work closely with various teams to resolve customer issues, provide technical advice, and enhance the overall customer experience.

WHAT DOES THE ROLE INVOLVE?

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software, hardware, and network issues.
• Collaborate with product development teams to address and resolve customer feedback.
• Ensure timely resolution of customer support requests and incidents.
• Document and track customer issues using a ticketing system.
• Identify opportunities to improve support processes and customer experience.