Support Specialist (Permanent Work From Home)

at  Lightspeed

Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Support Specialist to join our Golf product support team in Manila. In this role you will be helping our customers through our chat-based platform, which specializes in assisting golf courses with their use of point of sales (POS) software. Join us in the golf technology revolution by delivering top-notch service and technology to golf courses worldwide! Our support team is driven, hardworking, and always ready to go above and beyond. If you’re eager to work alongside incredible colleagues and have a passion for helping others, this is the perfect opportunity for you.

What you’ll be doing:

• Deliver outstanding technical support and customer service to our clients.
• Employ reliable troubleshooting methods to swiftly and accurately pinpoint the root cause of customer issues and offer timely, suitable solutions.
• Document and monitor customer issues and their resolutions.
• Adhere to escalation procedures when necessary.
• Collaborate with team leaders to effectively manage daily situations and enhance customer experiences.
• Perform various tasks and responsibilities as assigned by management.

What you need to bring:

• Previous experience in customer service
• Demonstrated troubleshooting abilities
• Strong written and verbal communication skills in English
• Capability to manage multiple incoming requests and tickets
• Demonstrated customer-focused approach
• Knowledge of the golf industry and a passion for the game is a bonus!
• Prior experience with point of sales system is a bonus (but not needed)

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!
What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Participate in the Lightspeed global culture
• Competitive salary package
• Flexible Work from Home policy
• HMO for employee and 2 dependents
• 15 days Vacation Leave and 10 days Sick Leave
• Night differential (where applicable) and allowances
• Health and wellness benefit of 7500PHP per year
• Mental health online platform and counselling & coaching services
• LinkedIn Learning license

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Deliver outstanding technical support and customer service to our clients.
• Employ reliable troubleshooting methods to swiftly and accurately pinpoint the root cause of customer issues and offer timely, suitable solutions.
• Document and monitor customer issues and their resolutions.
• Adhere to escalation procedures when necessary.
• Collaborate with team leaders to effectively manage daily situations and enhance customer experiences.
• Perform various tasks and responsibilities as assigned by management