Support Specialist, POS Integration

at  Restaurant365

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
The POS Integration Support Specialist is responsible for helping R365 customers with all POS integrations functions and needs. They manage pertinent customer communications through tickets, live chats, and phone calls.

PREFERRED QUALIFICATIONS

• Previous experience with support ticketing software

• Bachelor’s degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred
• Restaurant industry experience
• Strong understanding of general business principles
• Excellent problem-solving skills
• Strong customer service skills
• Strong organization skills
• Time management skills
• Clear and effective oral and written communication
• Strong grasp of software and internet technologies