Support Specialist

at  Synder

ABOUT SYNDER

Synder is an accounting automation software helping accounting professionals and business owners to record, reconcile and recognize ecommerce sales and subscriptions.

For additional background:

• Synder connects all sales channels and payment methods into one ecosystem using our own unified API;
• Synder automatically sorts this data out in the accounting system, making it a single source of truth for a business;
• Today, almost 5,000 businesses use Synder on a daily basis;
• $7B+ worth of transactions were processed by the platform in 2023.

We are seeking a motivated Support Specialist with experience in providing B2B SaaS support and exceptional written and verbal communication skills in fluent English.

• Respond to customer inquiries through various channels, including email, chat, phone, and video conference;
• Work in a team environment with a focus on customer satisfaction;
• Provide installation, training, troubleshooting, and maintenance support to customers;
• Write user guides and actively participate in customer behavior research;
• Analyze customer feedback to identify potential problems and improve user experience;
• Manage and resolve difficult customer cases with exceptional communication skills;
• Display initiative, enthusiasm, and professionalism.