Support Team Assistant

at  University of Salford

Opportunity ID
2872
Opportunity Closing Date
09/02/2025, 23:55
Primary Location
Salford - Peel Park Campus
School or Business Unit
Estates & Facilities
Contract Type
Part Time Permanent
Salary
£24,600 - £24,600
Please note as this opportunity is part time the salary quoted will be pro rata based on the hours worked.

SUPPORT TEAM ASSISTANT

Campus Services Support Team are now looking for a customer-focused Support Assistant who will act as the face of our university and always foster a welcoming atmosphere. The post provides a varied and interesting role for a well-motivated individual, this team deal with a wide range of duties so no two days are the same!
Flexibility will be required during the absence of the other EPS Support Assistants to ensure a seamless service as the role holder will be expected to move between various locations to provide cover. Please note that this opportunity is part-time (22.5 hours per week over 5 days).
The ideal candidate will have a professional telephone manner and excellent IT skills. You will be providing a professional helpdesk and reception service which involves interaction and contact with staff, students, contractors, and visitors, as well as with managers, staff, and operatives within the Division.

WHAT’S IN IT FOR YOU?

Competitive salary - and excellent pension scheme.
Generous annual leave – 32 days annual leave entitlement (pro rata) plus Bank Holidays and the option to buy additional days.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.
Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives.
The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts.
Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.
Job Description

KEY RESPONSIBILITIES

• To act as the first point of contact for customer comments and complaints and to deal with these politely, efficiently and appropriately.
• To undertake general clerical duties and ensure adequate supplies of consumables associated with the service.
• To be flexible around working hours to maintain staffing levels when other team members are absent.
• To assist and support the Head of Administrative Services in preparation of performance reports.
• Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with university policy.