Support Technician

at  Ivy Partners

ABOUT US :

Ivy Partners is a Swiss advisory company that contributes to the evolution of companies in their strategic, technological and organisational challenges.
Our mission is to provide our employees with a fulfilling and supportive career environment, where everyone is valued and empowered through training and opportunities for growth.
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As a Support Technician, you will be in charge of :

• Analysis of themes related to payment systems based on functional and technical product documentation
• Gain in-depth knowledge of the products, services, and their specification/integration aspects to provide efficient and effective service to banking clients and partners
• Resolve incidents and respond to clarification requests associated with the provided services
• Ensure that support requests are resolved quickly and within the agreed service levels
• Communicate with Business and Development team.
• Analyze, document, and improve internal processes and tools
• Assist clients in testing products and services
• Contact and follow up on assigned requests
• Record requested inquiries in the database
• Validate integrations through flow analysis and REST API

Profil :

• Proficiency in English.
• Good capacity for learning, organization, autonomy, dynamism, and initiative
• Stress resilience
• Analytical skills and attention to detail
• Knowledge of programming languages (Python, PHP, JavaScript, .Net)
• Ability to interpret data
• Experience with web services and REST API
• Knowledge of HTTPS communication protocols
• Experience with e-commerce platforms (Shopify, PrestaShop, WooCommerce)

Ivy, is also about :
Care | We offer a supportive environment where everyone is valued and empowered with training and growth prospect.
Trust | Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.
Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.
Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.
Joining Ivy means being part of a challenging adventure at every turn

Please refer the Job description for details