Support Worker - Voice for Victims & Witnesses

at  Northamptonshire Police

OPFCC

Location
Northampton, Warwick House - NN1 5BE
Grade/scale
Staff - Scale 4 - Range
Salary
£24,921 - £27,351 - salary will be pro rata for part time contracts.
Hours per week
16
Contract duration
Number of months
12
Closing date*

02/09/2024, 23:55

• The hiring manager reserves the right to close the advert prior to the closing date, depending on the level of applications

Job description

As a support worker on the Introduction and Case Management Team your role is key in providing information and emotional support. You will undertake initial victim contact by telephone or preferred contact method to improve and maintain rates of successful direct contact made and provide up-to-date and relevant information to victims. You will carry out individual needs assessment, record the results of the assessment and provide a tailored response to every victim and witness.

• Facilitate the delivery of identified needs by referral on to another appropriate service on behalf of the victim or witness using agreed processes, or by directing referrals to an appropriate colleague.
• Contribute towards risk assessment processes and use safe contact methods with all victims and witnesses, respecting confidentiality, following agreed processes for contacting victims of sexual violence, domestic abuse and young people and children.
• Record all contacts with clients securely and accurately, in accordance with procedures for monitoring and evaluation purposes.
• Develop productive working relationships with colleagues and stakeholders. Be flexible, assisting with colleague’s work in absence, take ownership of queries and issues and manage successful resolutions.

Why work for Us?
Northamptonshire Police has real heart. We’re a county force tackling big-city issues, and everyone in our policing family, from frontline officers to police staff, has a part to play in serving our communities by fighting crime and protecting people. If you want an exciting career that offers variety, job satisfaction and the chance to develop and challenge yourself, while improving the lives of others, and all within an organisation that’s forward-thinking and innovative, you’ll find it with us.

• Facilitate the delivery of identified needs by referral on to another appropriate service on behalf of the victim or witness using agreed processes, or by directing referrals to an appropriate colleague.
• Contribute towards risk assessment processes and use safe contact methods with all victims and witnesses, respecting confidentiality, following agreed processes for contacting victims of sexual violence, domestic abuse and young people and children.
• Record all contacts with clients securely and accurately, in accordance with procedures for monitoring and evaluation purposes.
• Develop productive working relationships with colleagues and stakeholders. Be flexible, assisting with colleague’s work in absence, take ownership of queries and issues and manage successful resolutions