Supporter Care Administrator

at  Cobalt

Job Title: Supporter Care Administrator Main Place of Work: Linton House Clinic, Thirlestaine Road, Cheltenham, GL53 7AS and such other areas as required. Responsible to: Head of Fundraising Accountable to: Chief Executive, Cobalt Health Line management There is no line management responsibilities associated with this role. Job Purpose: You will be responsible for providing fundraising and administration support for the fundraising team. This involves managing supporter enquiries for fundraising appeals and campaigns, inputting supporter information into our fundraising CRM, managing and processing donations and event registration, looking after our in memory supporters and providing a high level of supporter care.
Key Relationships Cobalt staff team, patients, volunteers, donors and supporters Key areas of responsibility will include: Operational Duties Supporter Care Provide customer service for all donations and queries from supporters, face-to face, via the telephone and online in a prompt and sensitive way. Thank and acknowledge donors via email, telephone and letter. Identify opportunities to enhance and improve supporter journey. Take responsibility for stewardship of our in memory supporters Data Entry Input and maintain supporter records on our fundraising database (Raisers Edge) ensuring a high degree of accuracy to enable subsequent correspondence with the supporter.
Process donations and event registrations in a timely and accurate manner, ensuring monies are coded as per the guidelines. Import any data or/and events registrations into Raisers Edge Maintain and update supporter records. Accurately record Gift Aid declarations on supporter records to enable regular tax claim submissions to HMRC. Identify and share supporter insights and feedback with colleagues Administration File and archive correspondence received by the team in line with audit procedures.
Preparation of daily banking, cash handling and initial reconciliation of all monies received daily including emptying collecting tins and counting cash. Assist the wider fundraising team with administrative tasks which may include fulfilment of event packs. A willingness to work some evenings and weekends as required (time off in lieu will be given). Undertake any other duties commensurate with the level of the post, as requested by the Supporter Relations Officer Specific Duties Any other duties in accordance with the level of the role.
Management of Resources To assist with monitoring of supplies and card stocks Provide support and leadership to volunteers in the collection and counting of voluntary cash and cheque donations Maintain stock of appropriate banking supplies and stationary Teamwork To work collaboratively with other departments within Cobalt Taking an active part in team meetings Champion the professional integrity of the organisation Adhere to corporate policy and procedure Advise and mentor staff members, particularly junior staff members. Confidentiality Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts. Data Protection If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way.
To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed. DBS Disclosure All appointments are subject to a satisfactory initial DBS check by the Disclosure and Barring Service and satisfactory repeat checks, carried out in line with the policy in force at the time. Failure to disclose any convictions or cautions may result in the withdrawal of the post or termination of contract.
Equality and Diversity It is the responsibility of all employees to support the Charitys vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies. Health & Safety In addition to any responsibilities specified within your job description above, it is your duty to: Take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work. Co-operate with the employer in ensuring that all statutory and other requirements are complied with. Infection Control Make themselves aware of their responsibilities for infection prevention and control.
Co-operate with the employer in ensuring that all infection prevention and control policies and procedures are complied with. Conduct hand hygiene in accordance with Cobalt policy, challenging those around you who do not. Information Governance You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information. You are required to undertake the Data Protection training included in the NHS IT Governance Toolkit as instructed.
Personal Development You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed. You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (cpd) to ensure continuity of membership to your professional organisation.
All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues. Completion of Cobalt Healths mandatory training programme. The Environment and EMS Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare. To help achieve these aims Cobalt has developed an Environmental Management System (EMS) to proactively manage the charitys impact on the environment, and you have a crucial role to play within in this.
In addition to attending training and any responsibilities specified within your job description above, you are required to familiarise yourself with Cobalts EMS and policies, to understand and contribute to the achievement of Cobalts environmental objectives and targets, and to provide feedback through line management or CSR Champions. This is an outline of the post-holder’s duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Charity. This post is subject to the terms and conditions of employment of Cobalt Health

Please refer the Job description for details