Supporter Care Officer, 8-month contract

at  Greenpeace USA

ABOUT GREENPEACE

Greenpeace is a global, independent campaigning organization that uses peaceful protest, creative communication and people power to expose global environmental problems and promote solutions that are essential to a green and peaceful future. For more than fifty years, Greenpeace has fought to save the planet from the threats of climate change, destruction of ancient forests, deterioration of our oceans, and nuclear disaster. As an independent campaigning organization, Greenpeace does not accept funds from any corporations or government entities. The global Greenpeace network is headquartered in the Netherlands, with offices around the world in over fifty countries. Greenpeace US is headquartered in Washington, DC.

POSITION SUMMARY

The Supporter Care Officer, 8-month contract fields calls, emails, letters, and any other inquiries from donors and the public. The officer is also responsible for serving as a liaison with the campaign, communications and development departments to ensure appropriate messaging, and that quality data is collected and input into the membership database. In addition, the officer will monitor public interest and response to Greenpeace and its campaigns and report back to the wider staff, as appropriate.
The Supporter Care Officer, 8-month contract is a full-time, exempt, benefits-eligible, hybrid position and is based in Washington D.C Please note this role requires a minimum of 3 in-office days per week and more, as needed and/or during high volume times. This role reports directly to the Supporter Services Manager, and is represented by the Progressive Workers Union.

OTHER:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Other duties and responsibilities may be assigned by the manager, as organizational or team priorities arise and/or shift

KNOWLEDGE AND EXPERIENCE:

• Minimum of 2 years customer service experience (preferably with the not-for-profit-sector)
• Experience with supporter care as a component with a complex fundraising program
• Experience with a large call, mail and e-mail volume
• Bachelor’s degree in related field or equivalent experience, preferred
• Proficiency in Excel, Word and fundraising database programs
• A strong working knowledge of current customer service industry practices, including solutions-based approach, de-escalation skills and resiliency
• Familiarity with CRMS such a Salesforce and EveryAction, preferred
• Bilingual, Spanish-speaking skills a plus

SKILLS/ATTRIBUTES/COMPETENCIES:

• Strong verbal and written communication skills
• Strong interpersonal skills, particularly when communicating with supporters
• Ability to manage complex projects from creation to completion
• Ability to manage multiple tasks simultaneously, meet deadlines and thrive in an atmosphere of high expectations
• Analytical problem solver
• Strong attention to detail

Please refer the Job description for details