Supporting Families Practitioner

at  HCRG Care Group

Job Introduction
The Essex Family Wellbeing Service is seeking a dedicated and detail-oriented Supporting Families Practitioner to review patient health records and ensure their alignment with the National Supporting Families Outcome Framework.
The role involves validating health data against the framework’s criteria to support comprehensive family assessments and ensure accuracy in data reporting and service provision.

PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL PERSONAL SPECIFICATION.

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description

As a Supporting Families Practitioner, you will be part of our valued team receiving access to exclusive rewards and benefits including:

• Salary £22,308 - £25,814 (depending on experience) plus Group Pension.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

The role is available across Essex. You will be based in one of our Family Hubs that will be local to you.
Main Responsibilities

The post holder will support the delivery of an effective service through the provision of support in the areas described:

• Conduct systematic reviews of patient health records to identify relevant data that aligns with the National Supporting Families Outcome Framework.
• Ensure the accuracy and completeness of health information in relation to the framework’s outcomes and indicators.
• Conduct systematic reviews of patient health records to identify relevant data that aligns with the National Supporting Families Outcome Framework.
• Complete reports summarising the alignment of health data with the framework’s criteria.
• Work collaboratively with system partners, to integrate relevant data into Patient Health records to accurately support National Supporting Families Outcome Framework.
• Adhere to the service referral protocols. Following processes regarding escalation of cases where the level of need becomes beyond scope.
• To identify support needs, and provide signposting for patients/carers families
• To participate in networking with all other relevant areas to enable a seamless pathway of care - Stay informed about updates to the Supporting Families Outcome Framework and best practices in health data management.
• Engage in ongoing training and professional development opportunities related to family support and health record analysis.

The Ideal Candidate

• GCSE English and Maths, Grade C and above, or equivalent qualifications.
• Experience within an administrative role or experience of working in a customer service environment.
• Excellent communication and interpersonal skills, both verbally and written, to all levels both internally and externally.
• Effectively prioritises and coordinates own work alongside work of others
• Standard keyboard skills
• Ability to use Microsoft Office packages
• Work flexibly as part of a proactive team
• Excellent time management skills
• Ability to use initiative without close supervision.
• Good organisational and planning skills
• Understanding of good customer care
• Self-motivated
• Ability to remain calm in a busy environment
• Reliable