Supv Contact Center

at  OSF Healthcare

POSITION SUMMARY:

The Supervisor Contact Center provides direct leadership and supervision to front-line staff of the scheduling, referrals, or prior authorizations Contact Center teams. Ensures excellent quality, productivity and customer service standards for patients. Uses data and quality systems to maintain efficiency and performance of teams.
Qualifications:

REQUIRED QUALIFICATIONS:

Education: High School/GED
Experience: 2 years of customer service, contact center, physician office, or health care setting.
Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS:

Education: Associate’s degree in a business or health care related field.
Experience: 1 year of experience leading a team or as a supervisor. 1 year of experience in clinical setting, such as a physician office. 6 months of contact center experience. Prior experience with an EMR, specifically Epic work queues or scheduling.
Other skills/knowledge: Knowledge of prior authorization processes. Knowledge of insurance benefits.
Other requirements/information: Demonstrated ability to have crucial conversations, work collaboratively with a wide variety of people, and respond to stressful situations in a calm and rational manner. Proven ability to work in a fast-paced environment with changing priorities, with flexibility and an eagerness to support changes. Excellent decision-making skills, with the ability to use data to drive decisions.
OSF HealthCare is an Equal Opportunity Employer

Please refer the Job description for details