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Job Title: Surgery Scheduler

GENERAL SUMMARY:

The Surgery Scheduler is responsible for managing all aspects of the surgery scheduling process, including verifying insurance, obtaining pre-operative certifications and authorizations, coordinating pre-operative labs and tests, and scheduling post-surgery care. This position ensures all procedures are scheduled accurately and efficiently, and that patients are fully prepared for surgery.

EDUCATION AND CERTIFICATION:

• High school diploma or GED required. Completion of an accredited Medical Assistant Program preferred.

EXPERIENCE:

• Minimum of 5 years of experience working in a physician office, with previous surgery scheduling experience strongly preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge:
• Knowledge of surgical procedures, the scheduling process, and relevant medical terminology.
• Understanding of documentation requirements for surgery scheduling and preoperative testing.
• Familiarity with insurance verification, coding, and obtaining authorizations.
• Knowledge of Electronic Health Records (EHR) systems and other relevant software.
• Familiarity with ICD-9 and CPT codes as they relate to surgery scheduling and billing.
• Skills:
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong customer service skills and the ability to communicate clearly with patients, physicians, and medical staff.
• Proficiency in using computers, EHR systems, and standard office equipment.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Abilities:
• Ability to work independently and as part of a team.
• Ability to maintain attention to detail while managing complex schedules.
• Ability to interact effectively with patients and medical professionals.
• Strong organizational skills to manage scheduling and documentation efficiently.
  Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests

• Surgery Scheduling:
• Schedule surgeries based on physician availability and patient needs, ensuring efficient use of surgical facilities and resources.
• Work with appropriate hospital personnel to gather all necessary information for surgery scheduling.
• Insurance Verification & Authorization:
• Verify insurance coverage and obtain necessary pre-operative authorizations for surgery as required by the patient’s insurance plan.
• Ensure that insurance information is entered accurately in the electronic system.
• Pre-operative Coordination:
• Collaborate with physicians and hospital staff to obtain medical clearances and preoperative testing as required by hospital protocols.
• Schedule and coordinate any required pre-operative labs or tests.
• Patient Education & Communication:
• Educate patients on surgery details, pre-operative requirements, and post-operative care.
• Provide clear instructions regarding the surgery preparation process, including necessary documentation and preparation.
• Post-surgery Care Coordination:
• Ensure proper follow-up appointments are scheduled for patients post-surgery.
• Confirm patient understanding of post-operative care instructions and necessary follow-up.
• Administrative Support:
• Assist clinical and administrative staff as needed with scheduling or patient-related issues.
• Handle inquiries from patients regarding surgery dates, preparation, and follow-up care.
• Patient Account Management:
• Notify the appropriate personnel of any issues related to patient accounts or insurance discrepancies.
• Ensure that all documentation required for surgery scheduling and billing is completed accurately.
• General Office Duties:
• Assist with clerical tasks, including filing, organizing, and maintaining patient records as necessary.
• Perform other duties as assigned by the Physician Practice Manager.