Surveillance Officer

at  Ballys Dover Casino Resort

MAJOR FOCUS:

Responsible for safeguarding the company’s assets and for the safety of guests and employees. Observes, monitors, and records activities occurring in the casino area and throughout the facility, recording observations as required.

REQUIREMENTS/EDUCATION:

• Must possess High School diploma, GED or equivalent work experience.
• Must be computer literate in Microsoft Office products.
• Must possess good communication skills.
• Must be able to distinguish all colors.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must adhere to the Close Personal Relationship Policy - Surveillance. Employees are prohibited from having close personal relationships with all other employees.
• Must be able to learn specific job duties and complete detailed work assignments, and to maintain knowledge of basic concepts and techniques.
• Must be able to speak, read and write English
  The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.
  Bally’s Dover is an equal opportunity employer.

ADDENDUM TO JOB DESCRIPTION

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

PHYSICAL REQUIREMENTS

X
Seeing
Pull ( pounds)
X
Bend
X
Color Perception
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift (10 pounds)
Taste
X
Clear Speech / Talking
X
Carry (10 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
X
Ability to move Distances
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
Push ( pounds)
X
Sit for Extended Periods
Other:

MENTAL / REASONING REQUIREMENTS

Reading – Simple
Writing – Simple
Advanced Math Skills
X
Reading – Complex
X
Writing – Complex
X
Analysis / Comprehension
Clerical
X
Basic Math Skills
X
Judgment / Decision Making

EDUCATION

Required

• High School or better

• Observes the facility through the pan, zoom and tilt cameras and records all pertinent activity on the Surveillance system.
• Coordinates with the supervisor to record the questionable activity for review and possible use as evidence in court.
• Conducts the same type of observations of the gaming areas as directed.
• Responsible for the detection of cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on Surveillance system.
• Observes the facility entrances, the cashiers’ cage, vaults and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Monitors fire alarm panel and coordinate the response to fire alarms and system troubles, notifying proper persons in accordance with established procedures.
• Makes timely notification to appropriate management, supervisors, Delaware State Lottery, and /or the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management, DSX Door Access, Fire Panel and Biometrica computer systems.
• Coordinates response to hold-up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors and guests.
• Follows all relevant policies and procedures.