Survey Development Coordinator II.

at  Thermo Fisher Scientific

POSITION OVERVIEW:

This position is responsible to improve the medical scientific level of the Provider Insight surveys and quality of collected data.
The goal is to ensure medical data accuracy, consistency, validity. This includes to assure that the surveys - from development to data allocation - are meeting the latest disease guidelines, local drug approvals and high quality global / Company marketing research standards. Works in collaboration with different teams to develop surveys and ensure that new survey launches and updates meet the medical requirements, increased panel experience with proper survey scientific sequence and answer options, increased client experience with scientifically correct data collection. In this role strong attention to details and ability to focus on different therapeutical areas and diseases, different sources (questionnaire, survey, feedbacks, data) working towards deadlines are essential. Position also involves preparation and analysis, proposing action plan to improve processes. In this role supporting day-to-day activities of Survey Production Team, ensuring medical support with timely response.

EDUCATION, PROFESSIONAL SKILLS & EXPERIENCE

• Medical degree required
• Proven analytical skills required
• Previous Medical / Pharma experience required that provides the knowledge, skills and abilities to

perform the job (comparable to 5+ years)

• Previous experience in medical survey and data review
• Understanding of quality measures
• Critical thinking, accuracy, strong attention to detail with the ability to multi-task when working towards deadlines
• Strong collaboration skills to work with interdepartmental disciplines
• Knowledge of qualitative and quantitative research methods
• Inclination for problem-solving and process orientation

COMPUTER SOFTWARE SKILLS REQUIRED FOR POSITION

• Proven experience using SharePoint and Office365 Tools
• Experience in data visualisation tool (Tableau) preferred
• Excellent computer and typing skills required

PERSONAL SKILLS & COMPETENCIES

• Strong written and verbal communication skills to develop relationships with internal and external clients (HCPs)
• Commitment to excellence
• Maintain standards for reliability and performance
• Analytic and critical thinking skills required
• Sharp attention to detail
• Integrity
• Fluent in written and spoken English

Below are key responsibilities of the role. The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the business.

• Works in research study design as per Provider Insight guidelines, performs medical quality control in questionnaires, survey building, review and launch, testing, quality control, feedbacks/troubleshooting, data analysis, reporting.
• Support the Team in survey launches and perform medical approval for a variety of multi‐country research studies.
• Performs HCP interviews to validate medical standards and sequence of surveys
• Coordinates with internal departments and/or external suppliers (HCPs) to establish the project schedule and assignments ensuring compliance to our high-quality standards.
• Check collected data and check for quality issues from a medical/ client standpoint
• Proactive approach to identifying issues and presenting solutions and options, and where appropriate, leading to resolution
• Support the Team in in the overall execution of the research project data collection to meet the established targets for scope, quality and schedule.
• Develops and maintains good professional communication with internal co-workers and external resources to ensure good communication and smooth project execution.
• Ability to prioritize personal and team workloads to best meet organizational objectives
• Defining and reporting issues in Quality Event Management
• Ability to deal efficiently with escalations and difficult situations under pressure
• Monitored productivity and prepared reports illustrating results
• Tracks KPI to ensure process efficiency
• Keeps accurate documentation, performs statistical analysis and provides KPIs. Keeps accurate documentation, performs basic statistical analysis and provides KPIs
• Assists Survey Production Team in the overall execution of survey and data quality check to meet the high quality, timely requirements.