Sustaining Engineer I

at  SONIFI Solutions Inc

Are you a tech-savvy problem solver looking to make a real impact?

As a Sustaining Engineer at SONIFI, you’ll be at the forefront of ensuring our cutting-edge technology solutions, including Interactive and IP TV, casting, WiFi, VOD, Digital Whiteboards, and Door Signs, operate flawlessly. You’ll play a crucial role in:

• Technical Support: Providing expert support for deploying and optimizing our systems.
• Problem Solving: Efficiently troubleshooting and resolving complex technical issues.
• Continuous Improvement: Identifying areas for improvement and recommending innovative solutions.
• Knowledge Sharing: Collaborating with our technical support team to enhance their skills and knowledge.

KNOW HOW:

• Four-year degree (preferably a bachelor’s in Electrical Engineering, Electronic Engineering Technology, Mechanical Engineering, or Computer Science) or the equivalent education and/or work experience is required.
• Must have excellent oral and written communication skills.
• Must be able to prioritize and complete project tasks with minimal supervision.
• Previous experience working in a Hardware or Software Engineering environment is preferred.
• Experience with the Unix Operating System and Unix scripting experience preferred
• Use of MS Word, Excel, Access, Outlook, and PowerPoint is required.
  SONIFI and SONIFI Health value diversity and we are proud to be an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
  If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.
  For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/

ESSENTIAL FUNCTIONS:

• Determines impact and priority of Field Service and TAC issues related to SONIFI systems.
• Identifies, isolates, correlates, determines impact definition, and prioritizes Field Service and TAC issues. When needed, escalates to Engineering.
• Work with Engineers and Vendors to identify and resolve issues that impact our systems and then help to drive these issues to resolution.
• Work with internal stakeholders to deploy permanent fixes for issues once resolved.
• Provide high-level technical support to TAC and Field Service employees.
• Author and submit JIRA requests, when appropriate.
• Assists with deploying system changes and bug fixes approved by the Engineering team.
• Track changes/fixes that are made to currently deployed systems that include bug fixes or enhancements to ensure that those changes/fixes are working as designed.
• Deploy Monitoring alerts to track the changes/fixes to ensure that issues are resolved.
• Documentation into CRM (SalesForce) application and Project Tracker changes, bug fixes, and remediation steps taken to resolve issues on our systems.

As a Sustaining Engineer at SONIFI, you’ll be at the forefront of ensuring our cutting-edge technology solutions, including Interactive and IP TV, casting, WiFi, VOD, Digital Whiteboards, and Door Signs, operate flawlessly. You’ll play a crucial role in:

• Technical Support: Providing expert support for deploying and optimizing our systems.
• Problem Solving: Efficiently troubleshooting and resolving complex technical issues.
• Continuous Improvement: Identifying areas for improvement and recommending innovative solutions.
• Knowledge Sharing: Collaborating with our technical support team to enhance their skills and knowledge