SVP Client Services

at  Citco

ABOUT CITCO:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

• Formulate and implement key client service program. Oversee client service delivery and monitor service provision to agree standards for key clients.
• Liaise internally with key business areas to ensure awareness of all service offerings, and client engagements.
• Monitoring service level profitability, resourcing and address negative trends or unprofitable relationships across the business line.
• Actively identify new areas of growth and pursue opportunities.
• Participate in business development pitches and presentations to prospective and existing clients.
• Establish relationships with C-suite and other key contacts to understand their background and track record. Identify and build personal relationships with key decision makers and influencers.
• Visit clients on periodic basis to evaluate service quality and identify client priorities.
• Assist in the resolution of complex client issues.
• Work as escalation and Complaints Management within the team/ department.
• Manage, train, and assist assigned team members in the successful running of the team/ department.
• Participation in the review of department procedures and policies and supervision of team to ensure adherence to these procedures.
• Participation in client conference calls. Liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
• Establish Risk Management Framework and Quality Control Review. Continuous risk assessment of current and potential new funds under administration.
• Identify issues/concerns and recommend company wide solutions for any/all high risk projects.
• Manage operational Risk – Monthly reporting on status reports and key development issues.
• Manage project work – proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.
• Participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.