SVP, Go-To-Market Services

at  visa

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Summary
The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to sales, product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products, services and initiatives into the market.
The SVP, Go-To-Market (GTM) Services is responsible for leading and developing the GTM strategy focused on enhancing the customer experience, driving customer loyalty, and supporting revenue growth. This leader will collaborate closely with sales, marketing, product and customer success teams to ensure that customer service is fully aligned with the company’s GTM strategy. The role involves building scalable support processes, utilizing data-driven insights, and developing innovative service solutions that enable exceptional customer experiences across all touchpoints of the client lifecycle.

CUSTOMER EXPERIENCE OPTIMIZATION:

• Drive initiatives to improve customer satisfaction and loyalty through streamlined processes and proactive customer engagement.
• Leverage customer feedback, analytics and service data to identify opportunities to enhance the customer experience.
• Implement and oversee customer escalation processes to ensure timely resolution of issues and maintain high standards for customer satisfaction.

This SVP will be an executive member of the Client Services, Visa Commercial and Money Movement Solutions (CMS) and Value-Added Services (VAS) Leadership Teams. Specific responsibilities include: