Swedish speaking Trainer - Stockholm

at  Job Squad

668 30 Ed, , Sweden -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Dec, 2024Not Specified25 Sep, 2024N/ASix Sigma,Swedish,Ownership,English,Communication SkillsNoNo
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Description:

Reference: TMST
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You need to have an EU passport to apply for this position

YOUR QUALIFICATIONS

You speak and write Swedish at a B2 or C1 level and you can communicate in English (B1).
2-4 years experience as team leader and/or quality analyst. Knowledge of Lean, Six Sigma, PDCA, other quality improvement methodology and project exposure are an advantage.
You have a good understanding and level of computer handling skills.
Strong analytical and interpretation skills with a “continuous improvement” and agile mindset.
You have strong communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com. We are ready to help

Responsibilities:

  • Ensure that agents are adhering to the processes of handling customers and therefore meet and exceed requirements (KPI’s).
  • Make observations, identify, and analyse trends and patterns.
  • Analyse operation’s quality performance and participate in audits and reviews.
  • Present initiatives and achievements on business reviews
  • Follow up on escalations for improvemen


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

668 30 Ed, Sweden