Switchboard Administrator

at  Mercury Hampton Ltd

Location - West Midlands
Temporary to Permanent position

Hours -

• 8:30am – 5:30pm Monday to Thursday (1-hour lunch break)
• 8:30am – 5:00pm Friday (30-minute lunch break)

We are seeking a professional and dedicated Switchboard Administrator to join our team. As the “voice of the company,” you will be the first point of contact for our customers, making a lasting impression through your excellent communication skills, professionalism, and ability to multitask.
This is a varied role that combines reception duties with administrative support for the operations team.

KEY RESPONSIBILITIES:

Reception – Operations

• Answer incoming phone calls, direct them to the appropriate person, and take accurate messages.
• Maintain the company phone directory.
• Distribute incoming email enquiries to the correct departments.
• Manage incoming and outgoing mail, packages, and deliveries.
• Respond to enquiries, providing timely and accurate information.
• Meet and greet visitors in a friendly and professional manner.
• Assist with customer complaints or issues, escalating when necessary.
• Maintain a clean and organised office environment.

Operations Administrative Support

• Perform various administrative tasks such as data entry, filing, and preparing documents.
• Assist in the preparation of reports, presentations, and correspondence.
• Arrange hotels, flights, and hire cars for staff.
• Maintain an inventory of office supplies and order stationery when needed.
• Control stock of refreshments and purchase items as required.
• Manage uniform orders and conduct quarterly PPE reviews with engineers, distributing equipment as needed.

RESPONSIBILITIES AND AUTHORITIES:

• Ensure the efficient and timely completion of all tasks, prioritising your workload effectively.
• Continuously review procedures to improve performance and contribute to the organisation’s development.
• Maintain professionalism and uphold the company’s reputation with customers and suppliers.

HEALTH, SAFETY, QUALITY & ENVIRONMENT RESPONSIBILITIES:

• Work safely in line with the company’s values of integrity, openness, and respect.
• Assist with internal and external HSQE audits and participate in continual improvement activities.
• Familiarise yourself with HSQE policies and objectives.
  This role offers a fantastic opportunity to contribute to the company’s success while developing your skills in a supportive environment. If you are organised, professional, and eager to provide exceptional service, we’d love to hear from you! Apply now or contact Natasha - natasha.denbraber@mercuryhampton.co