Switchboard Attendant

at  Trillium Health Partners

Job Description:
Position: Switchboard Attendant
Department: Information Services

JOB SUMMARY:

You will be responsible for the effective and efficient support of the communications needs of the hospital staff, patients and caregivers, for example:

• Locate hospital personnel through the paging system
• Manage emergency codes and events
• Announcements and paging of emergency codes/emergency events using the Hospital Public Address systems
• Receive and redirect all incoming telephone calls to the appropriate person/department
• Respond to all patient inquiries
• Direct inquiring parties accordingly
• Maintain and assign pagers
• Complete assigned tasks
• Assist with month-end report preparation
• Required to work at both Mississauga site or Credit Valley site
• 365/7/24 environment; must be available to work all shifts, days, evenings, nights, weekends, statutory holidays
• Any other tasks as assigned

QUALIFICATIONS:

• College Diploma/Certificate preferred
• Previous experience in a hospital switchboard or in a call centre environment an asset
• Customer Service experience
• Extensive experience with communication equipment and processes, and good working knowledge of PC computers
• Typing speed 40 w.p.m.
• Demonstrated ability to work independently, and remain calm under stress
• Must possess effective communication and interpersonal skills to respond to staff and public
• Demonstrated strong customer service focus is required
• Superior organizational skills are essential
• Ability to manage workload in a fast-paced multi-task environment
• Previous experience in a hospital environment an asset
• Satisfactory attendance and performance is required
• Demonstrated working knowledge of Microsoft Word, Excel and Outlook is required
  To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
  Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
  Candidates are selected on the basis of their skill, ability, experience and qualifications.
  Where these factors are relatively equal seniority shall govern providing the successful applicant.
  Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
  All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
  Trillium Health Partners is identified under the French Language Services Act.

• Locate hospital personnel through the paging system
• Manage emergency codes and events
• Announcements and paging of emergency codes/emergency events using the Hospital Public Address systems
• Receive and redirect all incoming telephone calls to the appropriate person/department
• Respond to all patient inquiries
• Direct inquiring parties accordingly
• Maintain and assign pagers
• Complete assigned tasks
• Assist with month-end report preparation
• Required to work at both Mississauga site or Credit Valley site
• 365/7/24 environment; must be available to work all shifts, days, evenings, nights, weekends, statutory holidays
• Any other tasks as assigne