Switchboard Operator

at  Interior Health Authority

Kelowna General has an exciting opportunity for a Casual Switchboard Operator to join their team! Hours of work for this position are rotating days & evenings - 06:30 to 14:30, 07:30 to 13:30, 08:00 to 16:00, 10:00 to 18:00, 13:30 to 19:30, 14:30 to 22:30
This is a Casual opportunity. Casual means there are no guaranteed hours and work requirements can vary from 0 - 37.5 hours per week.

EDUCATION, TRAINING & EXPERIENCE:

• Grade 12 plus
• two year’s recent, related experience or an equivalent combination of education, training and experience

SKILLS AND ABILITIES:

• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

• Processes calls (internal and external) and establishes communication links.
• Provides information to customers and assists in relaying messages to appropriate source.
• Answers emergency calls and follows established communications procedures in emergency situations such as cardiac arrest, bombs threats and disasters.
• Maintains Physician paging system and after hours physician’s emergency lines as per established protocol.
• Records and organizes data to facilitate the operations of the morgue. Informs appropriate personnel of any unusual circumstances/situations. Arranges transport with funeral homes as required.
• Receives “On-Call” information from physicians and updates data as required. Communicates changes to appropriate individuals needing current, accurate information.
• Receives patent porter requests and dispatches transfers to the patient porter team.
• Maintains confidentiality of classified information and keeps manager informed.
• Performs other related duties as assigned