Switchboard Operator

at  The Princess Alexandra Hospital NHS Trust

Reporting to the Switchboard Supervisor this position will be responsible for answering and managing all calls that are received at the Princess Alexandra NHS Trust Switchboard.
This position will be responsible for the monitoring and management of all alarms in the Switchboard department.
There will be the requirement for flexible working so there is appropriate cover at all times for Switchboard to ensure all calls are answered and managed within a timely and professional manner.
Please note that the primary shifts will be 6am to 2pm, however, there are a range of shift patterns incorporating 10am to 6pm, 2pm to 10pm, 9pm to 7am or 8:30 to 4:30pm.
Respond to all internal and external calls in a confident, courteous, and polite manner, regardless of the sometimes difficult, distressing and lengthy calls that have to be handled.
Be conversant with all associated information relevant to the switchboard i.e. all emergency procedures and policies, implement and act accordingly as and when required.
Implement the Major Incident Policy in conjunction with Senior Management , Ambulance Services and Police etc.
Cover reception duties and deal with all enquiries as required.
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Please see the attached job description and person specification. Available to download at any time

Please refer the Job description for details