SYMANTEC SME

at  Tek Experts

Overview:
We’re seeking a customer-oriented SME to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting and problem research, and cooperating with other engineers as necessary.

Qualifications:

• Higher-level technical coursework or a college degree.
• High level of english.
• 5+ years of technical support experience.
• Experience in app/web testing, networking, storage, Cloud, development, or system/IT administration with Windows/Linux knowledge.
• Hands-on experience in any of these products: SiteMinder, Layer 7 APIM, or UIM (A MUST

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you’re the fit we’re looking for. Join our global team of experts and grow your IT career with us.

Responsibilities:

• Provide technical support for a set of integrated software solutions worldwide.
• Enable IT teams to deliver applications more rapidly and reliably.
• Cover application lifecycle management, functional testing, performance engineering, and production monitoring.
• Work closely with engineers at all levels while also taking on independent responsibilities.
• Interact with end users, system administrators, and solution integrators to understand and resolve their issues.
• Apply technical knowledge and documentation to diagnose and fix problems.
• Refer complex cases to higher-level support when necessary.
• Provide technical guidance to other team members and identify areas requiring expertise.
• Maintain detailed records of all cases, including queries, processes, and resolutions.

Qualifications:

• Higher-level technical coursework or a college degree.
• High level of english.
• 5+ years of technical support experience.
• Experience in app/web testing, networking, storage, Cloud, development, or system/IT administration with Windows/Linux knowledge.
• Hands-on experience in any of these products: SiteMinder, Layer 7 APIM, or UIM (A MUST)