System Administration Consultant

at  Aurion

FULL TIME | TOOWONG, QLD

At Aurion, we’ve been the trusted people and payroll partner of Australian businesses for over 35 years. We are committed to delivering exceptional people and payroll solutions to make life work better for our customers.
Our powerful, industry-leading people and payroll software supports hundreds of Australian businesses to have simple, effective solutions to meet their unique and complex requirements.
Join our in-house Managed Payroll Services team to provide excellent service and action tasks relating to payroll databases for our diverse customer community.

SKILLS AND EXPERIENCE

We are looking for a highly motivated team member who thrives in a dynamic and fast-paced environment. It would be advantageous if you have previously used the Aurion software as a part of a payroll team, and can demonstrate experience in complex payroll calculations.

Knowledge of the payroll and legislation complexities within multiple corporate sectors is highly desirable, along with the following qualities:

• Proven ability in dealing with a dynamic, high volume, complex transactional payroll environment
• Experience and understanding of the Aurion software and outsourced payroll services is highly regarded
• Excellent customer service skills to resolve sensitive and competing payroll configuration and reporting enquiries while delivering high quality outcomes in a large scale volume of service
• Meticulous attention to detail, and demonstrate a high level of accuracy in data entry
• You are a collaborative team member, and are able to contribute to an open and honest environment where ideas and views are discussed freely

As an integral member of our System Administration team, your responsibilities will include:

• Providing exceptional customer service and technical configuration & reporting support to our Managed Payroll customers by effectively managing and maintaining their payroll databases
• Actioning customer requests within agreed service level timeframes, while providing excellent customer service
• Ensure compliance with industry legislation and process requests with accuracy
• Support and maintain comprehensive documentation and reports relating to our Managed Payroll Service customers individual system changes
• Work with our process improvement and training team to update procedures to reflect best practice