System Administrator

at  Aussie Broadband

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don’t be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a
B Corp Certified company
, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our
Pledge 1% commitment
,
sponsorship programs
and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by
HRD magazine
.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you!

• ServiceNow Certification (Certified System Administrator preferred)
• Hands-on experience in ServiceNow administration
• Technical skills, including:
• Administration of CSM/ITSM modules (Case, Incident, Problem, Change, Service Catalog)
• Basic scripting experience (JavaScript, Glide, HTML, CSS)
• Understanding of ITIL processes
• Familiarity with integrations (REST, SOAP, MID Server) and Flow Designer
• Experience with reporting and dashboards

How will you support our “Why?”

As a ServiceNow System Administrator, you will play a critical role during both the implementation and post-implementation phases by providing strategic support, collaborating with key stakeholders, and ensuring the platform’s continuous improvement and alignment with our business objectives. To do this you will…

• Translate business goals into specific platform requirements.
• Manage incidents, problems, and service requests within ServiceNow.
• Customize and configure ServiceNow modules, workflows, and platform logic to meet our needs.
• Provide technical support to end-users, resolving issues related to ServiceNow.
• Work with development teams to integrate ServiceNow with other tools.
• Ensure compliance with security policies and best practices.
• Maintain accurate documentation of system changes and procedures.
• Identify opportunities for process improvement.
• Manage ServiceNow environments, including planning deployments.

Ready to join?
Apply directly and our fantastic team will be in touch!
If you have any questions, get in touch today with our team at
careers@team.aussiebroadband.com.au
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we’ve set for this role, so you don’t miss out!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

• Translate business goals into specific platform requirements.
• Manage incidents, problems, and service requests within ServiceNow.
• Customize and configure ServiceNow modules, workflows, and platform logic to meet our needs.
• Provide technical support to end-users, resolving issues related to ServiceNow.
• Work with development teams to integrate ServiceNow with other tools.
• Ensure compliance with security policies and best practices.
• Maintain accurate documentation of system changes and procedures.
• Identify opportunities for process improvement.
• Manage ServiceNow environments, including planning deployments