System Administrator CareFlow & Winscribe

at  Gateshead Health NHS Foundation Trust

Work with the CareFlow Systems Manager, Senior Systems Officer and system suppliers to manage and implement the CareFlow and Winscribe systems and associated functionality across the Trust, including developing / updating plans, monitoring and undertaking data quality exercises, highlighting any risks and issues, attending project team meetings, system testing and training. On a day-to-day basis act as system administrator for CareFlow and Winscribe. Maintaining system security, providing advice and guidance, resolving software and system operational problems. Undertake and maintain system configuration to ensure the availability of up to date and timely data items within systems.
Preparation of documentation, e-learning and training guides associated with system upgrades. Schedule software installation into training and live environments following thorough testing, using standard test scripts. Liaise with the Trusts Digital Security Officer and Information Governance Officer to develop and maintain system security policies. Ensure all new system users receive adequate training and have appropriate system access levels to enable them to fulfil their role.
Make certain all users complete and sign user access agreement documentation. Act as first and second line support for systems users, providing advice and guidance, resolving software problems where possible. Liaise with other digital teams for technical support and the roll-out of systems to new users and departments, and the resolution of hardware and networking issues. Liaise with system suppliers on software problems to ensure effective solutions where possible.
Discuss and agree any planned system downtime with Change Advisory Board (CAB), system suppliers and all system users to ensure minimal disruption. Make certain all departments have robust back up arrangements to maintain adequate provision of services. Assist with the ongoing specification and implementation of Trust information systems. Attend the system user groups to share knowledge / experiences of other Trusts and identify areas of improvement / development

Please refer the Job description for details