System Administrator

at  FirstService Residential

JOB OVERVIEW:

As a System Administrator you will be responsible for providing support and managing the internal company portal, Connect, by performing administrative tasks, user assistance, and provide exceptional customer service.

SKILLS & QUALIFICATIONS:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisor of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• Import & upload property and unit owner data in FirstService Residential Connect
• Create and deactivate properties in Connect
• Administer resident portals (website settings, configurations, etc.)
• Create, modify and deactivate profiles and user groups
• Provide usage and bug reports and monthly system audit data as needed
• Manage and maintain all modules within Connect system (Mass Comm, templates, work orders, etc.)
• Help maintain master Info Center question lists for Condo and HOA
• Create and manage property notes for Customer Care
• Conduct UAT in staging site when resolution has been implemented
• Assist with user guides by creating, proofreading and providing suggestions
• Monitor Out of Office calendar and create Customer Care Notes
• Participate with internal operations teams with property transitions, Connect Forum call, special project meetings and any others as needed
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for new hires and ensuring proper log in
• Support configuration and adoption of systems that integrate with Connect (e.g. Smartsheet, Zendesk, etc.)