System Administrator (Tier 2)

at  GBG

TECHNICAL SKILLS

• Active Directory
• Exchange / O365 Administration
• Desktop support (i.e. general PC issues)
• M365 Application
• Windows 10/11
• Powershell Scripting
• Hardware support
• File/Print
• Teams Broadcast
• Problem solving
• Mimecast
• Group Policy configuration

THE ROLE

Ensure that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost, all whilst delivering a positive and consistent experience.
The Systems Administratoris to provide technical expertise, process management and decision making to ensure proactive operational and support of end users products and services, to deliver a frontline customer facing functions to GBG team members.

WHAT YOU WILL DO

• Provide a best in class customer service to GBG team members.
• Provide a best in class 2nd line technical support and operations service to GBG Team Members.
• Continually develop and maintain knowledge base to increase the rate of fix for GBG team members.
• Consistently apply best practice process for Incident, Problem, Requests, and operational tasks.
• Continually review and improve delivery of IT services.
• Apply best practice process for ensuring SLA’s and OLA’s are achieved.
• Continually communicate with the ITSM team to alert them of potential problems