System Administrator

at  Whitelaw Twining

Why join us?:
Whitelaw Twining is a leading Western Canadian regional law firm with a focus on litigation and with offices in Vancouver and Calgary providing a full-range of legal expertise. We are an innovative, passionate team and we’ve been raising the bar for litigation for nearly 40 years. Founded in Vancouver in 1979, Whitelaw Twining started as a small, boutique firm with three partners. Since the beginning, we’ve pushed beyond standard litigation to find progressive, creative solutions for our clients. We build long-term relationships with local, national and international clients, supporting them so their businesses can prosper.
Whitelaw Twining is extremely proud of its professional work environment that encourages team and social interaction between staff and lawyers. Our firm strives to maintain the positive aspects of a small company work environment while further establishing business practices as we continue to evolve. We believe that our staff work best in a collegial atmosphere where they are empowered to build their careers and make a positive contribution to our work environment.

Responsibilities:

• Analyze, install, configure, upgrade and repair servers and enterprise applications on prem and in Cloud.
• Manages servers, operating systems, system applications, and backend network equipment. Complete upgrades, maintenance, configuration changes and ensure system security is maintained on backend systems.
• Researches, designs, and recommends technical solutions to support business needs and ongoing digital transformation.
• Application support. Manages, integrates, and supports applications such as document management, finance and billing, e-discovery, case management, and e-discovery tools.
• Identity management. Design, implement, and manage access control systems. Develop policies and procedures related to user authentication, compliant with regulatory requirements. Setup SSO, MFA, Federation, conditional access etc.
• Monitors and maintains system backups.
• Contributes to IT risk management, and mitigates system vulnerabilities.
• Act as senior technical resounce on IT infrastructure, application roll outs, and desktop management.
• Conduct research on network products, services, processes, and standards to support business and department needs.
• Use software tools (Group Policy, MDT, inTune) to manage and provide a consistent configuration to endpoints.
• Contributes, administers, and maintains backup, recovery, and DRP strategy and processes to industry standards.
• Script, code, and setup automations within IT environment.
• Create technical documentation, such as user guides, business requirements, as built documentation, and IT solutions.
• Monitor system health using in house management tools. Responds to issues as they arise, and make recommendations for operational improvements.
• Creates documentation related to system improvements, requirements, use cases, test scripts, operating guides, as built guides, user guides etc
• Act as a senior resource for companies change management, incident management, and other IT processes.
• Is a part of the IT support team, and assists with escalations and support coverage when required. Performs root cause analysis, and completes complex support tasks.
• Works with support team to identify support trends, areas of improvement, and identifying work to be completed

What will help you succeed in this role?:

• Degree or Diploma in the field of Computer Science or Information Technology
• 8 + years of progressive industry experience, and experience leading enterprise projects.
• Strong understanding of MS Technologies in a hybrid environment, including Windows Server, Azure, Office 365, AD / Entra, SQL Administration, SharePoint, Exchange, Teams, MDT / WDS, Intune, Powershell, Power Automate
• Experience with VMWare, Veeam, Nimble SAN, Cisco VoIP phone systems, Endpoint Security Products, Patch Management, MDM, Enterprise Firewalls, Network switches, IP Addressing /Routing, Wireless, VOIP.
• Knowledge of Enterprise Architecture including Cloud.
• Understanding of ITIL, or ITIL Foundation certificate.
• Strong understanding of IT security principals / practices.
• Excellent communications skills. Ability to gather vital information from users and IT staff to resolve or assist on a wide range of IT issues.
• A passion for technology, and a strong advocate on its use to solve business challenges and day to day problems.
• Innovative attitude, wanting to try new ideas to make improvements to the existing way of doing things