System Analyst - GBS

at  Matthews International Corporation

SYSTEM ANALYST - GBS

Brand: Matthews
Company: Matthews Intl, Costa Rica S.R.L.
Line of Business: Global Business Services
Location:CR
Req ID: 13057

POSITION SUMMARY

Responsible for delivering & maintaining quality technical solutions to internal and external clients by understanding user needs, analyzing business requirements, preparing functional specifications, developing test cases, conducting tests, administering user security, maintaining workflow & decision matrices, developing & managing governance & compliance reporting. Responsible for driving usage of, & compliance with GBS supporting tools & systems.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Business Management, Information Systems or related field or equivalent combination of education and experience
• 6+ years of application management experience, cloud-based applications desired.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Practical experience as a user or administrator of Ariba, Concur, Esker tools
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

• Consult with GPOs to determine technology requirements that support business goals and translate those requirements into actionable project plans and system solutions.
• Gather user requirements, collaborate with SMEs & GPOs to translate into documentation and project plans that realize process improvements.
• Develop, document, and execute system test plans to retire risk in deployment of enhanced systems & improvements.
• Configure and maintain Esker, Concur, Ariba systems and interfaces in accordance with design & specification documentation.
• Maintain internal files and tables and specify custom solutions to meet the requirements of GPO target processes.
• Collaborate with Controllers & approval managers to ensure completeness & accuracy of decision tables, hierarchies, etc
• Design, build & maintain workflow, approval hierarchies, decision tables in accordance with process models & delegation letters. Ensure synchronization across systems & tools
• Manage, Develop, generate and place into production complex ad hoc and recurring reports, including SQDV & KPI metrics, ensuring distribution to key stakeholders.
• Understand integrations with external systems and downstream impacts.
• Perform advanced troubleshooting, administration, and maintenance; including data imports & exports.
• System security administration and compliance.
• Conduct audits & compliance reporting to evaluate internal controls reliance
• Manage & triage requests for system changes, enhancements, and upgrades to existing systems and/or functionality. Manage escalation & problem resolution for reported issues.
• Develop and/or update standard work, job aids, operating processes, and end-user training materials. Train new users.
• Monitor vendor service levels, quality assurance, and customer service, work to resolve any service gaps.
• Identify system enhancements and optimization opportunities.
• Additional duties as assigned.