System Analyst, Health Informatics (Virtual Health)

at  Providence Healthcare

Salary: The salary range for this position is CAD $31.80/Hr. - CAD $45.71/Hr.
Summary:
Providence Health Care is now hiring for a regular full-time Systems Analyst to join their Virtual Health team.
Reporting to the Corporate Director, Digital Health Solutions, the Systems Analyst, Health Informatics acts with integrity and trust, and is responsible for the administration and support of the Health Informatics business/clinical systems, applications, and related automations. This includes Computerized Maintenance Management Systems and other designated systems or services. The Systems Analyst provides hands-on technical support for business and clinical teams across Providence Health Care (PHC). This role plans, coordinates, and implements system initiatives such as enhancements and upgrades. Responds to break/fix incidents in a timely manner, troubleshoots user access and provides support by investigating and resolving problems, following change management processes and referring unresolved problems to the Senior Systems Analyst. Acts in a manner ensuring the integrity and confidentiality of the data. Monitors data and flags anomalies across various systems to track workflow efficiencies. Advises Corporate Director of variances in data for potential operational review.

Your duties will include:

• Client Support and Issue Resolution: Monitor and troubleshoot multiple platforms, respond to and resolve technical and client issues, escalate unresolved issues as needed, and provide follow-up to ensure high-quality service.
• System Management and Optimization: Oversee and implement system upgrades, tuning, and support procedures to maintain performance, security, and stability across health informatics systems, including documentation of processes and disaster recovery plans.
• Process Coordination and Documentation: Manage system file and folder structures, permissions, and access requests, while ensuring adherence to change management protocols; maintain organized documentation of tasks and procedures for future reference.
• Team Collaboration and Training: Participate in team discussions, contribute to technical procedure development, and deliver staff training and instructional materials to promote innovation and high service levels across the Virtual Health team.

What You Bring:

EDUCATION, TRAINING AND EXPERIENCE

• Bachelor’s Degree in Information Systems, Computer Science or related field, plus three (3) years recent related experience in an information systems technical environment or an equivalent combination of education, training and experience. Experience in providing enterprise support in a complex technology environment and process automation, best practice approach, technology efficiency, and effectiveness is required.

SKILLS AND ABILITIES

• Expertise in the designated software application(s) and ability in supporting, maintaining, and administering complex applications as a subject matter expert.
• Demonstrated troubleshooting knowledge for technical solutions.
• Demonstrated troubleshooting knowledge on database management, data querying and reporting.
• Advanced proficiency in Microsoft Excel.
• Demonstrated skills in data research, gathering, and business and systems analysis.
• Demonstrated ability to analyze operational problems and recommend innovative solutions.
• Excellent interpersonal, oral and written communication skills with the ability to communicate complex ideas in simple terminology and to translate business needs into application or systems requirements.
• Physical ability to perform the duties of the job.

What We Offer:

• Competitive salary: $62,239 - $89,469 CAD per year, depending on experience
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, including 4 weeks paid vacation starting.
• Pension plan: Work towards a comfortable retirement through employer-matched contributions to one of Canada’s strongest pension plans!
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities, helping contribute to the public healthcare system we’re privileged to have here in BC.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

WHO WE ARE:

Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics.
As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.
Curious about working at PHC and our culture? Check out the video below to learn more and meet some of the members of the team you’d be joining:

• Client Support and Issue Resolution: Monitor and troubleshoot multiple platforms, respond to and resolve technical and client issues, escalate unresolved issues as needed, and provide follow-up to ensure high-quality service.
• System Management and Optimization: Oversee and implement system upgrades, tuning, and support procedures to maintain performance, security, and stability across health informatics systems, including documentation of processes and disaster recovery plans.
• Process Coordination and Documentation: Manage system file and folder structures, permissions, and access requests, while ensuring adherence to change management protocols; maintain organized documentation of tasks and procedures for future reference.
• Team Collaboration and Training: Participate in team discussions, contribute to technical procedure development, and deliver staff training and instructional materials to promote innovation and high service levels across the Virtual Health team