System Control Centre Delivery Manager

at  NHS Lincolnshire Integrated Care Board

The aim of our System Co-ordination Centre (SCCs) will be to ensure the safest, highest quality of care possible for the entire population across every area by balancing the clinical risk within and across all acute, community, mental health, primary care and social care services. Led by senior clinicians and operational leaders, our SCCs will ensure a consistent and collective approach to managing system demand and capacity as well as mitigation of risks. SCCs will lead and facilitate collaboration through senior system level operational leadership and will deliver:

• Visibility of operational pressures and risk across providers and system partners
• Concerted action across the ICS on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges
• Dynamic responses to emerging challenges and mutual aid
• Efficient flows of information.

We utilise the SHREWD system which provides visibility of key urgent care metrics and will form the digital cockpit of information to help us navigate our way through winter and beyond.
The SCC will operate 7 days a week, 365 days a year 8am – 8pm and will connect with the ICB on call functions and wok closely with our ICB Single Point of Contact.
The SCC Duty Managers (Band 7) will be the daily lead for operations across the ICB and will be responsible for ongoing monitoring of SHREWD, chairing regular system calls, liaison across partners and escalation of risks to duty managers or in the out of hours period to the ICB Tactical on Call. Hours of work will be 8am – 8pm, worked as a 12-hour shift, with a rota across 7 day working.
This role needs skills in organisation, problem solving, co-ordination and relationship building and management are essential.
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
In conjunction, with patient experience and the growing demands of our population; we are facing increasing financial challenge. We are required to reduce expenditure to sustainable levels (in alignment to the ICS 5 year strategic plan) which broadly fall into three types of scheme: system wide transformation, system wide efficiency, ICB only efficiency.
The ICB will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties. Good corporate governance arrangements are critical to achieving the ICB’s objectives and financial sustainability.
The SCC Duty Managers (Band 7) will be the daily lead for operations across the ICB and will be responsible for ongoing monitoring of SHREWD, chairing regular system calls, liaison across partners and escalation of risks to duty head or in the out of hours period to the ICB Tactical on Call. Hours of work will be 8am – 8pm, worked as a 12-hour shift, with a rota across 7 day working.
This role needs skills in organisation, problem solving, co-ordination and relationship building and management are essential

Please refer the Job description for details