System Engineer

at  Bell Integration

Overview:
This position is within the Cloud Infrastructure and Security team and will be responsible for supporting customer solutions, both for Bell’s customers and Bell’s internal systems, maintaining the infrastructure, servers, storage and network.
Manage the day to day operations of the solutions, including the underpinning technologies that form the infrastructure.
Responsibilities:

Ticket Management + customer service

• Pick up and take ownership of customer tickets, complying to the ticketing processes
• Triage and resolve, either individually, with the support of or supporting the wider team
• Meet or exceed the customer SLA
• Effective communication to the customer and within the team

Infrastructure

• A thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers
• Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required
• Proactively identifying improvements for the infrastructure configuration

Operating systems and software configuration

• Multiple operating systems exposure, in-depth experience of at least one
• In-depth experience in administering virtualisation/hypervisor software
• Developing understanding and experience of cloud computing administration
• Ensure the environments are assured against data loss
• Identify and undertake software or operating systems installations and upgrades
• Develop scripts and processes to aid day-to-day activities, automating and streamlining wherever possible
• Gain or hold relevant accreditations (e.g. Microsoft MCSA, Azure Administrator)

Security

• In-depth knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error
• Proactively (and as a team) protect customer environments from vulnerabilities utilising tools such as patching

Change control

• Complete understanding of the reasons underpinning change control, adhering to all required processes
• Support the team by creating change requests, adhering to customer best practice
• Implement and execute changes, as required and per process

Asset Management

• Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date

Qualifications:

• Multiple OS level exposure (Windows & Linux)
• Server (Dell/Lenovo)
• Storage (Netapp/IBM/Lenovo)
• Virtualisation (VMWare/Hyper-V)
• Backup (Veeam)
• Experience in these key infrastructure technologies (Veeam, Zabbix)
• Experience of cloud technologies and solutions (AWS & Azure/M365)

Please refer the Job description for details