System Engineer

at  Broadridge Trading Connectivity Solutions

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are looking for people with a real passion for technology and a strong sense quality, willing to further develop their expertise in an international company. As part of the system engineering team, you’ll be in charge of implementing, maintaining and consolidating our global server infrastructure hosted in multiple datacenters worldwide acting directly on the business production side. You’ll be handling day to day operations as well as working on challenging projects aimed toward the constant improvement and evolution of our technical environment.
The infrastructure itself represents a motivating challenge: Open-source platforms (85%) and proprietary platforms (15%) spread across more than 1500+ servers in 20 data centers worldwide. The system infrastructure consists of multiple server platforms, SAN and NAS storage supporting upward of 20 different financial specific products.

Responsibilities

• Deliver exceptional Support and strive for 100% uptime
• Assists in operation of data center hardware replacement by coordinating with vendors.
• Perform system monitoring verifying the integrity and availability of all server hardware and software, reviewing system and application logs, and verifying completion of scheduled jobs such as backup.
• Effectively works as a teammate and communicates following the escalation process
• Provide 24/5/365 operational support of Broadridge systems as well as be part of a shifting rotation
• Handles CRM Ticketing System such as JIRA
• Keeps current with industry standard practices and procedures
• Assist Level 2 Infrastructure duties and tasks that may be required
• Ensure that all work performed within the space is done to highest quality and without impact.
• Ticket escalation for existing team and potential customer impacting issues
• Ensuring the daily administration of all systems infrastructure
• Defining, implementing and maintaining OS and monitoring tools
• Analyzing and resolving daily system related incidents
• Coordinating the deployment of new hardware to meet client expectations
• Creating and continually developing system related policies, procedures and controls
• Ensuring adherence to Information Security guidelines
• Continually working to improve the quality and uptime of the environments

The technology integral to our operating environments include:

• Red Hat Enterprise Linux, CentOS (Microsoft Windows is a plus)
• Clustering (RedHat Cluster), Virtual IP management
• Postfix, Apache, Tomcat, OpenLDAP / Active Directory / MySQL / MariaDB
• Dell / HP / Cisco UCS
• Shell, Perl, Python
• Ovirt, RedHat KVM
• Automation tools and configuration management (Puppet / Ansible / Git)
• Monitoring Tools - ITRS, Spectrum, Nagios, Collectd, Munin, CheckMK
• EMC, Hitachi SAN, Netapp Worm Storage
• Cisco SAN & Fibre Interconnect switches

Your profile:

• At least 2 to 3 years of experience with Linux Administration (RedHat, Centos, Fedora) with experience working in a data center environment or equivalent IT background required
• Good experience with LDAP, SFTP, LVM, NTP, BIND, DNS and Active Directory
• Bonus skills: Knowledge in Bash, Awk or Perl scripting regular expressions
• Windows Server administration experience is good to have
• University degree (bachelor / license) or equivalent technical school certification
• Must be able to work a flexible schedule, 24x5x365 coverage, including holidays and weekends
• Must possess excellent written and verbal skills in English, exhibit professional etiquette
• Motivated, hard working and exceptional attention to detail
• Ability to work under extreme pressure
• Good understanding of the risks and potential impact of working on a 24/7 live environment

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Job ID JR1066159

• Deliver exceptional Support and strive for 100% uptime
• Assists in operation of data center hardware replacement by coordinating with vendors.
• Perform system monitoring verifying the integrity and availability of all server hardware and software, reviewing system and application logs, and verifying completion of scheduled jobs such as backup.
• Effectively works as a teammate and communicates following the escalation process
• Provide 24/5/365 operational support of Broadridge systems as well as be part of a shifting rotation
• Handles CRM Ticketing System such as JIRA
• Keeps current with industry standard practices and procedures
• Assist Level 2 Infrastructure duties and tasks that may be required
• Ensure that all work performed within the space is done to highest quality and without impact.
• Ticket escalation for existing team and potential customer impacting issues
• Ensuring the daily administration of all systems infrastructure
• Defining, implementing and maintaining OS and monitoring tools
• Analyzing and resolving daily system related incidents
• Coordinating the deployment of new hardware to meet client expectations
• Creating and continually developing system related policies, procedures and controls
• Ensuring adherence to Information Security guidelines
• Continually working to improve the quality and uptime of the environment