System Engineer - Directory & Messaging (All genders)

at  zooplus SE

Company Description
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.
We’re on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.
Job Description

This role is responsible for building, operating, and maintaining the services and applications assigned to the team during their lifecycle. It consists of the “Plan-Build-Run” model for applicable applications. You will be part of a team of 8 engineers in three locations across Europe and in close collaboration with a variety of different internal and external stakeholders. As part of your job role you need to fulfill a couple of different tasks:

• Maintain a solution proactively (Security and Minor Changes)
• Create Tasks and Tickets for building the solution
• Collaborate with external partners and internal departments during the build
• Document the build phase and prepare instructions for the Run phase
• Plan and prepare changes to a solution (Professional for major changes)
• Create knowledge base articles and operational instructions for a solution
• Plan Tasks and Tickets for Build
• Act as a 3rd Level Support to the Service Desk
• Provide management reports of status Analyze the Market on current solutions (New Features, Major Changes)
• Collaborate with other teams in the early adopter phase to create and architect a solution
• Creates Trainings, Knowledge Base articles, and Operational Instructions for the Service Desk
• Evaluate the business requirements for a certain system and adapt to the current environment
• Act as escalation level during operations
• Review current operational instructions and processes and adjust those if required

QUALIFICATIONS

• 2-4 years in a designated function role
• Good Knowledge of Microsoft Services
• Active Directory/ Azure Active Directory
• Exchange
• Microsoft 365
• Windows Server Operating System
• Strong focus in IT Security
• Basic intercultural experience
• Ability to mentor and support team members in technical topics and non-technical topics
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving abilities
• Good organizational and time-management skills
• Good documentation skills
• Fluent business English
• Proficient German is a plus
  Additional Information
  With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

• Maintain a solution proactively (Security and Minor Changes)
• Create Tasks and Tickets for building the solution
• Collaborate with external partners and internal departments during the build
• Document the build phase and prepare instructions for the Run phase
• Plan and prepare changes to a solution (Professional for major changes)
• Create knowledge base articles and operational instructions for a solution
• Plan Tasks and Tickets for Build
• Act as a 3rd Level Support to the Service Desk
• Provide management reports of status Analyze the Market on current solutions (New Features, Major Changes)
• Collaborate with other teams in the early adopter phase to create and architect a solution
• Creates Trainings, Knowledge Base articles, and Operational Instructions for the Service Desk
• Evaluate the business requirements for a certain system and adapt to the current environment
• Act as escalation level during operations
• Review current operational instructions and processes and adjust those if require