System Engineer

at  Pharmacy2U Ltd

WORKING HOURS: 40 HOURS PER WEEK PLUS ON CALL ROTA (1 WEEK PER MONTH)

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We are seeking an IT Application Support Specialist to provide technical support for our business-critical applications. The ideal candidate will troubleshoot, resolve, and escalate application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.

WHAT YOU’LL BE DOING?

Provide first and second-line support for internal and external business applications
Diagnose and troubleshoot application issues and system errors, ensuring timely resolution or escalation
Monitor and maintain application performance, availability, and security
Document technical issues, processes, and support procedures
Train end-users on applications
Assist with software upgrades, patches, and application deployments
Participate in incident management, ensuring SLAs and KPIs are met
Identify opportunities for process improvements and collaborate with other stakeholders to ensure issue resolution