System Optimisation Analyst

at  Thames Water Utilites

We are looking for a Network Optimisation Analyst to join Thames Water permanently.
This is an exciting opportunity to work in a busy operational environment, within a high-profile team where contacts are made with multiple stakeholders across the business.

The System Optimisation Analyst is responsible for a geographical & hydraulic system area of the Thames Water potable water system, typically serving hundreds of thousands of properties, and is tasked to use their technical expertise in hydraulic system operations towards achieving key operational and regulatory targets.

• This is a Monday-Friday role 36 Hours.
• Located at Deephams, Enfield N9 0BA.
• We are offering a salary between £28,985 - £39,215 per annum depending on skills and experience.

WHAT YOU WILL BE DOING AS A NETWORK OPTIMISATION ANALYST

This is vital for Thames Water to maintain and improve its status at a time when the business gears up for challenges from a Customer Service and Leakage perspective. Through the course of the role, the candidate will work towards the reliable operation of assets and the hydraulic system, water quality, leakage management, giving operational input into Engineering projects, risk assessing activities on the Network and Production sites, drafting safe method statements and the management of unplanned events.

• Monitor, investigate and resolve low-pressure issues, complaints, and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems or emerging risks.
• Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
• Directing the technical operational input into engineering and customer-led projects.
• Be the technical system operations support on unplanned emergency events with a view to mitigating adverse effects to the customer, Interruptions to supply, water quality, and brand image.
• Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages and various other workstreams.
• Support monitoring of pressure-managed areas and management of information.
• Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
• Assist with analysis of long-term issues such as excessive head loss, low flows, area integrity, supply resilience and water quality turnovers.
• Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer. pressures, while maintaining a calm operation of the system.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
• Assess and approve all new connection or development requests coming from the customer.

WHAT SHOULD YOU BRING TO THE ROLE?

• Have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures and interruptions. You will be able to demonstrate this when risk-assessing activities are being carried out on a hydraulic system level.
• Have strong communication and management skills required when negotiating or liaising with different stakeholders in this role.
• Have good analytical, problem-solving, and negotiating skills and extreme willingness to learn and work hard to drive their career within Thames Water.
• Full driving licence and own transport are desirable, due to required attendance at meetings spread across various Thames Water offices.

The System Optimisation Analyst is responsible for a geographical & hydraulic system area of the Thames Water potable water system, typically serving hundreds of thousands of properties, and is tasked to use their technical expertise in hydraulic system operations towards achieving key operational and regulatory targets.

• This is a Monday-Friday role 36 Hours.
• Located at Deephams, Enfield N9 0BA.
• We are offering a salary between £28,985 - £39,215 per annum depending on skills and experience