System Specialist, Helsinki
at LeadDesk
Helsinki, Etelä-Suomi, Finland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 02 Dec, 2024 | Not Specified | 07 Sep, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ARE YOU PASSIONATE ABOUT PROVIDING ADVANCED TECHNICAL SUPPORT AND SOLVING COMPLEX PROBLEMS?
Nice to meet you! I’m Laura (https://www.linkedin.com/in/laura-honkanen-01a00b60/), Recruiter at LeadDesk. Together with Antti (https://www.linkedin.com/in/anttiruskeala/), our Customer Care Director, we’re strengthening our Technical Support team, and we’re on the lookout for a new System Specialist to join us in Helsinki.
Responsibilities:
- You’ve seamlessly integrated into the Customer Care team as a more technical specialist.
- Your work consistently meets key performance metrics like customer satisfaction, number of solved tickets and resolution time
- You’ve become an expert in LeadDesk’s products, processes, and systems.
- You can diagnose issues by reading application and browser logs, investigating errors, and communicating technical details clearly in both verbal and written form.
- You provide solutions based on your understanding of systems, applications, and customer needs.
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Information Technology
Graduate
Proficient
1
Helsinki, Finland
