GENERAL INFORMATION

Office (s)
Budapest, HUN
Date Published
Monday, July 22, 2024
Country
Hungary
Job ID
24491
Function
Global Support
Recruiter
Jelinkova, Alena

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

LI_AJ

• Confers with customers via web portal and email to diagnose technical and/or system problems and troubleshoot, repair and test solutions.
• Interact with customers in performing testing, support and troubleshooting technical functions remotely.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provides expertise regarding installation, troubleshooting and performance tuning of Epicor products, 3rd Party software & component integration, operating systems, complex technical software applications that tightly integrate with the main ERP software system.
• Provides excellent customer management including excellent communication. responsive follow through and advocacy for customer issues.
• Report design problems or bugs to the appropriate team.
• Follows procedures to troubleshoot known issues.
• Assists in mentoring other team members.
• Contributes to and uses the department’s knowledge base articles and FAQ’s.