System Status Controller (SSC) Trainee

at  Niagara Region

ABOUT US

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region’s full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

DON’T HAVE EVERY QUALIFICATION?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

JOB SUMMARY

Under the guidance of the Training Supervisor, Operations Supervisor or System Status Controller, an SSC trainee will receive, assess, monitor, allot priority to and communicate a prompt response in both English and French to obtain maximum coverage and efficiency for all requests for routine and emergency ambulance services, fire services and other agencies where required, and maintain accurate records of all calls and movements in a closely supervised environment in order to develop the competencies of the System Status Controller position.

EDUCATIONAL

• Hold an Ontario Secondary School Graduation diploma or have academic qualifications approved as equivalent by the Ministry of Education.

EXPERIENCE

• Core & CAD Ambulance Communication 640 hour accredited course or equivalent is an asset
• Up to 6 (six) months experience in a call centre environment
• Knowledge of ambulance operations, policies and procedures is an asset.
• Knowledge of medical terminology in order to understand medical diagnosis and condition of patients and to communicate with paramedics, physicians and other hospital staff is an asset.
• Experience in an EMS communications centre is an asset.
• Knowledge of Regional Niagara, its district transportation systems and roadways is an asset.

OTHER QUALIFICATIONS REQUIRED

• Position requires qualifications as per Regulation 19, Part III (8) of the Ambulance Act of Ontario.
• Hold or acquire within 30 days of employment, a valid first-aid certificate: and a valid restricted radio-telephone operator’s certificate.
• Hold a valid cardiopulmonary resuscitation certificate to the Basic Rescuer level at the time of employment and be certified in cardiopulmonary resuscitation every twenty-four (24) months thereafter.
• Hold or acquire Core & CAD Ambulance Communication 640-hour course approved by the Ministry of Health and Long-Term Care and obtained a pass standing in an emergency communication examination set or approved by the Ministry of Health & Long Term Care.
• Fluency in both English and French is an asset.

• Grade 12 Diploma (or equivalent e.g., GED)
• Valid CPR (CPR-C level, CPR-HCP or higher) and First Aid (not expiring within the next 3 months)
• Proof of up-to-date immunizations: Tetanus, Rubella, Mumps, Diphtheria, Chicken Pox, Hepatitis B, Poliomyelitis, Measles, TB, and Influenza.
• Oath of Confidentiality
• Medical Declaration
• Proof of unrestricted driver’s license
• Produce a basic police clearance
• If you are successful, references will be conducted. We require a minimum of 3 work related references from individuals who supervised your work, no personal references or peer references are accepted