System Support Analyst, PW

at  Porch

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
The future is bright for the Porch Group, and we’d love for you to be a part of it, as our
Porch Warranty
| System Support Analyst

THE POSITION

The Systems Support Analyst is responsible for coordinating and overseeing the Warranty Departments daily systems operations. Our mission is to service American Homeowners looking for home warranty services that will cover the repairs or replacements of their most vital home systems and appliances. Our Warranty division utilizes a Policy and Claims Management System, CRM System, Telephony and WFM Systems.

• Oversee projects and assignments within the Systems Support department.
• Maintain IT vendor relationships, including policy management system vendor and local network vendor.
• Coordinate new product set up, testing and implementation.
• Audit of live systems after implementation of new products.
• Coordinate new system requirements to prioritize on roadmap.
• Troubleshoot In-house software/hardware problems or install requests.
• Maintain various databases with uploads and downloads.
• Managing IT and Cybersecurity roadmap and mitigation plans