System Support Engineer

at  Genius Sports

Second Spectrum is a Sports Emmy-winning data & tech company that is building the next way of seeing sports - by capturing and producing the highest quality data and innovative content for many of the world’s largest leagues and media partners, such as the NFL, NBA, English Premier League, ESPN, Amazon, and CBS Sports.
We are pushing the boundaries of deep tech - machine learning, computer vision, big data, augmented and virtual reality. We deliver unique and innovative products with a magic formula of cutting-edge technology, creative design, and hands-on experience playing and analyzing college and professional sports. These products have helped Second Spectrum partners to multiple NBA championships, to win matches on football pitches around the world, and to entertain and educate millions of fans on TV and digital. In 2021, Second Spectrum was acquired by Genius Sports, bringing together a unique combination of technological, operational and commercial capabilities.
We believe that technology will revolutionize the way that sports are played, coached, and experienced. We’re just getting started turning our joint vision of transformative sports technologies into reality.
Second Spectrum is the place to work on cutting edge technology in sports, alongside incredibly driven and ambitious teammates. Our innovative and dynamic environment emphasizes opportunities for motivated individuals to maximize their growth and impact.

THE ROLE: SYSTEM SUPPORT ENGINEER

We are seeking a results-oriented, operationally-focused events engineer to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will communicate across teams and have the opportunity to work within multiple systems, analyzing, identifying and resolving issues to help ensure efficiency for several groups. This role works primarily during non-traditional hours for live sporting events and is going to be based in our Lausanne office.

WHAT YOU’LL DO:

• Alert response from automated systems and internal users
• Coordination of incident response for live disruption of services
• Perform root cause analysis on incidents using Unix tooling, log analysis, service debugging
• Manage communication with key stakeholders
• Design and implement robust alerting for all of the services tied to delivery of external services
• Follow-up with engineering, operations, and account management groups
• Participate in an on-call rotation that emphasizes eliminating repeating escalations