System Support Officer

at  Blackburn with Darwen Council

Job description

• System Maintenance - Regularly monitor, maintain, and update IT systems used within Adult Social Care, ensuring they are operating efficiently and effectively.
• User Support - Provide technical support to staff, resolving system-related issues promptly and offering guidance on best practices.
• Data Management - Ensure the accuracy, security, and integrity of data within our systems, complying with all relevant data protection regulations.
• System Optimisation - Identify opportunities for system improvements, working with vendors and internal teams to implement upgrades and enhancements.
• Documentation - Maintain comprehensive documentation of system configurations, processes, and procedures.
• Collaboration - Work closely with IT, data management teams, and other stakeholders to support the integration of new technologies and processes.
• Management Information – Support with the collection and reporting of performance data and management reports