System Support Officer

at  Northumbria Healthcare NHCT Northumbria Healthcare NHS Foundation Trust

We have an exciting opportunity for an exceptional individual with relevant skills, knowledge and experience to join the System Support Team at NEP.
The Systems Support Officer is a systems analyst who is responsible for System Support to the NEP Consortium, management of support requests within the NEP Service Desk and the mentorship of the Systems Support Assistants.
Teamwork is key in this role and the Systems Support Team work very closely together to ensure that all Service Desk calls are fully investigated, managed and resolved within predefined timescales, in accordance with NEP Service Level Agreements (SLA) and whilst adhering to strict security protocols, which ensure the safety and security of data within the system.
The NEP Systems Support Team manage an electronic Service Desk between the hours of 08:00 to 18:00 Monday to Thursday and 08:00 to 17:00 Friday; as such the Systems Support Team will work rostered shifts within these times. This post allows hybrid-working, where work will be carried out 3 days in the office and 2 days working from home as part of the support team rota.
There may be the occasional requirement to support system testing outside of normal working hours.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).

By Joining NEP you get the absolute best of both worlds by working for a national ERP provider, whilst still being employed by and as such having the benefits of working for the NHS. You would be working in an organisation that supports its staff and focuses on staff experience as much as it does the experience of service users. Here are some of the benefits that would be available to you as a member of the NEP Team:

• 37.5 hour working week.
• Minimum of 27 days annual leave, growing to 33 days, plus bank holidays.
• Annual personal development review and plan to support your career aspirations.
• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub.
• Support and connection through a variety of Staff Network groups.
• A range of flexible working opportunities.
• Generous NHS pension scheme.
• Access to lease car and home electronics scheme (qualifying criteria applies).
• Opportunities to improve your professional development through our vast training programmes.
• Access to savings scheme via salary sacrifice with Northumberland Community Bank.

The Systems Support Officer will provide support and guidance to members of the NEP Consortium as required in relation to system functionality and best practice across all business processes; P2P, O2C and A2R solutions, however, it would be expected that the Systems Support Officer would have specialised area of process expertise within Payables processes.
The Systems Support Officers will also be required to provide assistance with;
The design, testing and implementation of developments and enhancements. Including software, web pages, information reports and the installation and maintenance of a range of hardware and software.
Providing on-going systems support to the NEP Consortium including assisting with designated training, and the provision of advice and assistance in the development of standardised business processes.
The analysis of complex data, providing on-going support and producing reports to NEP Consortium Organisations whilst providing advice on analytical/statistical queries to nonanalytical/statistical professionals

• 37.5 hour working week.
• Minimum of 27 days annual leave, growing to 33 days, plus bank holidays.
• Annual personal development review and plan to support your career aspirations.
• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub.
• Support and connection through a variety of Staff Network groups.
• A range of flexible working opportunities.
• Generous NHS pension scheme.
• Access to lease car and home electronics scheme (qualifying criteria applies).
• Opportunities to improve your professional development through our vast training programmes.
• Access to savings scheme via salary sacrifice with Northumberland Community Bank