System Team Lead

at  BoyleSports

ROLE PURPOSE:

We are searching for a motivated and dynamic Team Lead who is passionate about leading high-performance infrastructure and application solutions teams. This role is ideal for individuals looking to step up in their career path, transitioning from technical expertise to leadership.

• Lead and mentor a team of engineers, fostering a collaborative and high-performing environment.
• Utilise advanced technical knowledge to analyse, log, track, and resolve complex software/hardware issues.
• Manage technical issue escalations from both internal and external stakeholders, ensuring swift resolution.
• Design, influence, and provide guidance to executive leadership for future initiatives and infrastructure decisions.
• Plan, recommend, and implement changes and enhancements to the server/virtualization/storage infrastructure.

CORE JOB RESPONSIBILITIES:

• Oversee day-to-day operations and maintenance of various systems and applications.
• Configure new and existing technology solutions according to best practices.
• Collaborate with cross-functional teams to ensure alignment and issue resolution.
• Lead the installation, configuration, and support of monitoring solutions across platforms.
• Provide mentorship and leadership to IT Helpdesk roles.
• Implement automation solutions for environments using software such as Ansible.
• Diagnose performance issues with web servers: IIS / NGINX.
• Manage systems like Cloudflare or other DDOS/bot mitigation systems.
• Utilise central log management systems such as AppDynamics / Graylog / ELK.

ROLE REQUIREMENTS:

• Proven leadership skills with the ability to inspire and motivate a team.
• Strong problem-solving skills and a creative approach to technical challenges.
• Excellent customer service skills and a commitment to delivering outstanding support.
• Passion for learning new technologies in a fast-paced environment.
• Knowledge of new IT developments and their applicability to Boylesports.
• Strong documentation skills for processes and procedures.
• Ability to quickly adapt to changes, address problems, and meet new requirements.
• Willingness to work Mon to Fri with occasional requirements outside of regular hours.
• Participation in an on-call rota with the Technical Operations Team.
• Very occasional travel.
• Support hours work may be required during incidents (including weekends) to support business needs and on-call colleagues.
• A full driving license and access to a vehicle is required.
• This is a hybrid role.