Systems Administrator (Estates)

at  University of the Arts London

The opportunity
We are seeking to recruit a Systems Administrator who has experience with Computer Aided Facility Management (CAFM) software and other common estates and room bookings systems (e.g. BMS, EMS, space management, accommodation systems).
It’s an exciting time to join the university as the Digital & Technology division is benefiting from a rapidly-rising awareness of, and focus on, the value of digital-led experiences, which corresponds with the level of investment in digital over the last few years.
Working as part of Digital and Technology, you will be play an important role working within a Estates Digital Services team as part of a product group that manages all aspects of system and service lifecycles from initial discovery to retirement. You will provide your technical skills and experience to help run the digital services which underpin crucial business services.
Day-to-day you will support, manage and maintain a suite of applications (Estates applications – CAFM in particular) that meet business requirements and operate at agreed service levels. You will proactively identify and investigate patterns and trends and work with suppliers and other University technical teams to resolve problems; you will determine appropriate resolutions, implement solutions and take preventative measures.
Key day to day duties and responsibilities –
Lead on the investigation and resolution of incidents; monitoring and analysing tickets to ensure the delivery of a high-quality service across the suite of applications. Maintain good communication with users throughout and provide comprehensible resolution notes where needed.
Ensure that all ticket, case and planning systems are updated regularly to reflect the current state of the service and to enable accurate reporting to senior management.
Diagnose service delivery problems for designated services and initiate actions to understand and resolve root causes and maintain or improve levels of service.
Lead on and ensure the correct implementation of standards (e.g. patching policy and upgrades) and procedures (e.g. ITIL Change/Incident/Request/Problem); identify issues and initiate remedial action.
Deal with all levels of change requests; identifying and assessing risks; providing recommendations for mitigating these risks; and ensuring that agreed change management processes are followed and conduct post business service release reviews.
Analyse current processes, identify opportunities for improvements and lead on delivering service improvements; engaging with colleagues and stakeholders.
Take ownership of issues; proactively take action to understand and resolve root causes to maintain or improve levels of service.
Responsible for understanding and documenting how the suite of applications are used within the university; working with key stakeholders to investigate and agree on changes to improve services; support training of new users.
Input into and support testing of functional and non-functional requirements; provide authoritative advice and identify and implement improvements to testing functions; maintain comprehensive (full and regression) test sets for prioritised scenarios.
Champion user needs; input into user stories supporting the prioritisation of requirements with a focus on on-going operations.
Work with the Senior Technical Operations Manager and input into the Head of Product and group management team on roadmaps ensuring that operational maintenance and improvements are highlighted and prioritised.
Contribute expertise and dedication to continuous learning about the organisation, the business services we support and the applications that we manage.
About you
Alongside excellent communication skills, ability to work collaboratively within a team across different professional groups and having strong, proactive problem-solving and planning capabilities, you will also have the following experience –
Proven experience of delivering application support, configuration and administration to agreed service levels within a complex multi-layered organisation; providing suggestions for and delivering improvements and efficiencies
Hands on experience of estates systems e.g. CAFM, BMS, EMS, Space Management, Room Booking software
Strong evidence of troubleshooting and resolving technical issues/problems within an operational environment
High degree of adaptability; with demonstrable evidence of being able to manage the daily challenges of delivering in an ever-changing technical landscape.
Proven experience of working as system administrator on Windows or Linux operating systems; including working with IIS or Apache & Tomcat technologies
Strong evidence of working with applications across a variety of architectures/platforms, including on-premise and cloud hosted/SaaS.
Knowledge and experience of working with different databases and cloud storage services
Demonstrable experience of working within an IT service management framework; specifically incident, request, problem and change management
Experience of building and maintaining strong working relationships across and outside the organisation
Good understanding of current and emerging technologies and standards in the industry and impact on operations
If you have experience working in a Higher Education environment then this is advantageous but not essential.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Our culture
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
Vacancy Id: 11351
College / Service: Digital and Technology
Location: Hybrid – CSM King’s Cross/Home
Salary: £43,512 - £56,207 per annum
Contract: Permanent
Term: Full time – 35 hours per week
by: 17 November 2024 at 23:55
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