Systems Administrator

at  Fairmont

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures.
• Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network.
• Perform/handle backup operations and tape management.
• Perform/handle system failures and recovery procedures.
• Maintain user accounts, user environments, directories and system security.
• Provide Desktop support
• Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite
• Administrate Servers and IT infrastructure appliances
• Apply System patches and updates
• Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades
• Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues
• Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors
• Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved.
• Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.
• Ensure timely user notification of maintenance requirements and impact on system availability.

QUALIFICATIONS

• 2 years Computer Operations and Networking
• Microsoft Operating Systems
• Microsoft Application products such as Word, Excel, Access, Powerpoint, Visio, Project, etc.
• Basic Networking knowledge ( TCP/IP, LAN, WAN)
• Knowledge of Hotel Application Systems is a plus
• Must be able to work shift, including weekends and Public Holiday
  Additional Information
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

• Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures.
• Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network.
• Perform/handle backup operations and tape management.
• Perform/handle system failures and recovery procedures.
• Maintain user accounts, user environments, directories and system security.
• Provide Desktop support
• Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite
• Administrate Servers and IT infrastructure appliances
• Apply System patches and updates
• Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades
• Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues
• Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors
• Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved.
• Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.
• Ensure timely user notification of maintenance requirements and impact on system availability