Systems Administrator II

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific Inc., we are offering a unique opportunity for a IT Site support engineer to join our exceptional team of IT professionals in Brno. As a Systems Administrator, you will play a vital role in maintaining the efficiency of our IT systems and providing excellent assistance to our local end-users. This is a world-class organization with a proven track record of success, and by joining us, you will be part of a team that is committed to delivering top-notch IT support and services.

REQUIREMENTS:

To excel in this role, you will need:

• Experience in system integration or a comparable field (MCSE, MCITP, etc.).
• Familiarity with Windows 11 and deployment technologies such as Intune and Autopilot.
• Excellent Czech language skills and good English language skills (both speaking and writing).
• IT support experience, preferably in mid to large-sized companies.
• A valid driving license (class B).

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT EXCLUSIVELY:

• Working in compliance with legislation and IMS to ensure a secure and efficient IT environment.
• Providing support to local end-users and other locations within the region, both remotely and on-site.
• Installing, configuring, coordinating, and supporting local PC hardware and applications in a Windows and Mac OS environment.
• Maintaining end-user support at the 2nd and 3rd level, ensuring system availability within predefined timeframes.
• Ensuring timely resolution of IT incidents, service requests, and problems reported by end-users.
• Working together with other IT teams and individuals involved to ensure smooth integration and support of IT systems.
• Supporting enterprise projects and initiatives to drive innovation and efficiency.
• Installing software and providing standard desktop application support.
• Assisting centralized teams by providing hands-on support and conducting thorough investigations to resolve MIM issues.
• Supervising and tracking work requests to meet SLAs and customer needs.
• Providing assistance with colleague onboarding and offboarding processes.
• Participating in audits and business continuity planning activities.
• Maintaining IT inventory and validating hardware and software licenses.
• Keeping track of IT-related documentation to ensure accuracy and accessibility.
• Traveling up to 25% to support other sites when required.

To excel in this role, you will need:

• Experience in system integration or a comparable field (MCSE, MCITP, etc.).
• Familiarity with Windows 11 and deployment technologies such as Intune and Autopilot.
• Excellent Czech language skills and good English language skills (both speaking and writing).
• IT support experience, preferably in mid to large-sized companies.
• A valid driving license (class B)

To thrive in this role, you should have:

• Good knowledge of Windows operating systems and PC/Server hardware.
• Skills and experience with the Microsoft Office 365 product family, with the ability to showcase Office 365 features and capabilities.
• The ability to support remote tools, antivirus and backup programs, hardware imaging, and other related tasks.
• A constant learning attitude to stay updated with the latest IT knowledge.
• A customer-focused attitude, ensuring the highest level of satisfaction for end-users.
• Strong written and verbal communication skills to effectively interact with all individuals involved