Systems Administrator, Salesforce

at  Panopto

COMPANY OVERVIEW:

Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video.
In support of our continued growth and expansion, we are seeking a Systems Administrator - Salesforce.

POSITION SUMMARY:

The Systems Administrator, Salesforce is responsible for managing and optimizing Panopto’s Salesforce environment, with an emphasis on Salesforce CPQ, and related third-party software systems. You will be responsible for system administration, data management, user training, and continuous improvement efforts in support of Panopto’s sales and financial processes. Collaborating closely with cross-functional teams, you will translate business needs into scalable solutions. This position offers an opportunity to leverage your Salesforce expertise, lead significant projects, and contribute to the overall success of the organization.

REQUIRED QUALIFICATIONS:

• B.S. in Computer Science or related field
• 4+ years of Salesforce administration experience
• Salesforce Certified Administrator
• Salesforce CPQ Specialist Certification a plus
• Basic understanding of business processes and Sales Operations, CLM, Finance/Accounting, and Support Operations
• Familiarity with systems and software development life cycle/change management
• Ability to collaborate with key stakeholders across the organization
• Ability to handle workload under time pressure and meet strict deadlines
• Strong communication, analytical and problem-solving skills
• Familiarity with Zapier is a plus
• Experience managing sales tech stack integrations such as Marketo, Outreach, and Docusign a plus

WORK YOU’LL DO

In this role, you will:
In this role, the Systems Administrator, Salesforce will:
Oversee all aspects of user and license management, including onboarding, deactivation, roles, profiles, and permissions.
Manage configuration changes in workflows, assignment rules, approval processes, fields, page layouts, record types, apps, actions, and custom objects.
Gather business and technical requirements from stakeholders and translate them into solutions that reflect best practices.
Manage user acceptance testing and gather stakeholder feedback.
Track and respond to support cases, prioritizing issues based on impact to business objectives.
Manage configuration change requests in accordance with organizational change management procedures.
Maintain data quality and integrity by adhering data management best practices.
Stay abreast of new Salesforce releases and share relevant updates and solutions with relevant stakeholders.
Identify inefficiencies and potential solutions to help automate processes, improve data quality, and track important metrics.
Monitor integrations to ensure that they are working as expected.
Create dashboards and reports as necessary to facilitate operational efficiency and provide insight into performance.
Develop and maintain system documentation, support procedures, and user training materials.
Conduct training for new users and provide ongoing support to promote user adoption.

OUR PURPOSE

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,500 companies and universities worldwide with over ten million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.
Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.
Hybrid, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they must make regular trips to the Pittsburgh office, located on the north side of Pittsburgh along the Three Rivers Heritage Trail with quick access to downtown.
Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely.
Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable