Brandt is seeking a bilingual Systems Analyst – Unified Communications to join our IT/IS team. The successful candidate will play a critical role in the implementation, maintenance, and support of our VoIP (Voice over Internet Protocol) systems. You will collaborate with internal teams and external clients to ensure efficient and reliable communication solutions. The ideal candidate should have a strong background in IT, networking, and VoIP technologies.

Duties & Responsibilities

• VoIP System Installation: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones.
• Configuration: Administer and optimize call flow design to deliver top-notch customer experiences.
• Technical Support: Provide technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution.
• Network Integration: Integrate VoIP and collaboration solutions with existing network infrastructure to ensure seamless communication across the organization.
• Quality Assurance: Monitor and maintain the quality and reliability of VoIP services, addressing performance issues and implementing improvements as needed.
• Upgrades and Patches: Keep VoIP systems up-to-date by applying software updates, patches, and security fixes.
• Documentation: Maintain detailed documentation of VoIP system configurations, installations, and troubleshooting procedures.
• Training: Conduct training sessions for end-users and staff to ensure they can effectively use the VoIP systems.
• Troubleshooting: Diagnose and resolve hardware and software issues related to VoIP systems, including call quality problems and connectivity issues.
• Vendor Relations: Collaborate with VoIP system vendors to resolve technical issues and procure necessary hardware and software.

Duration of contract: to June 30, 2025.

LI-onsite

Required Skills

• Bilingual (French and English)
• Proficiency in network protocols, TCP/IP, and routing.
• Capacity to work autonomously with limited supervision.
• Ability and willingness to travel both internationally and domestically.
• Strong problem-solving and communication skills.
• Candidates with the following technical skills/experience will be preferred:
• Industry certifications (e.g., CCNA, CompTIA Network+, or VoIP-specific certifications) are a plus.
• Proven experience with VoIP system installation, configuration, and support.
• Previous experience with enterprise call center solutions – as an administrator or user.
• Knowledge and experience with TCP/IP, SIP, QoS, and relevant UC protocols.
• Advanced system administration related to the Microsoft collaboration stack.

Required Experience

• Enrollment or completion of a university degree or technical institute diploma focusing on Information Technology. Alternatively, experience in a related position.
• Previous experience in an IT support role.

• VoIP System Installation: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones.
• Configuration: Administer and optimize call flow design to deliver top-notch customer experiences.
• Technical Support: Provide technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution.
• Network Integration: Integrate VoIP and collaboration solutions with existing network infrastructure to ensure seamless communication across the organization.
• Quality Assurance: Monitor and maintain the quality and reliability of VoIP services, addressing performance issues and implementing improvements as needed.
• Upgrades and Patches: Keep VoIP systems up-to-date by applying software updates, patches, and security fixes.
• Documentation: Maintain detailed documentation of VoIP system configurations, installations, and troubleshooting procedures.
• Training: Conduct training sessions for end-users and staff to ensure they can effectively use the VoIP systems.
• Troubleshooting: Diagnose and resolve hardware and software issues related to VoIP systems, including call quality problems and connectivity issues.
• Vendor Relations: Collaborate with VoIP system vendors to resolve technical issues and procure necessary hardware and software